Privacy policy.
Privacy Policy
Effective Date: [01.01.2025]
1. Introduction
Momentum Coaching Limited (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and protect your personal data when you use our website, www.momentum-coaching.co.uk, and the services we provide.
We comply with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), the Data Protection Act 2018, and other relevant UK and EU privacy laws.
2. Data Controller
Momentum Coaching is the data controller responsible for your personal data.
3. What Personal Data We Collect
We may collect and process the following types of personal data:
A. Information You Provide to Us
• Name
• Email address
• Phone number
• Billing and payment information
• Any personal details shared during coaching sessions
• Feedback or survey responses
B. Information Collected Automatically
• IP address
• Browser type and version
• Device information
• Pages visited and time spent on our website
• Cookies and tracking technologies (see Section 6)
C. Information from Third Parties
We may receive personal data from third parties such as payment processors, advertising networks, and analytics providers.
4. How We Use Your Personal Data
We process personal data based on legal grounds such as contractual necessity, legitimate interests, consent, or legal obligations. Your personal data is used for the following purposes:
• To provide coaching services and customer support
• To process payments and invoices
• To manage newsletter subscriptions and marketing communications
• To improve website functionality and user experience
• To comply with legal and regulatory obligations
• To prevent fraud and ensure security
5. Newsletter Subscription
If you purchase a coaching service from us, you will be automatically added to our newsletter mailing list. If you do not wish to receive our newsletter, you can unsubscribe at any time by using the link in the email or by contacting us via the contact form on www.momentum-coaching.co.uk.
6. Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience. Cookies help us analyse website traffic, remember user preferences, and provide relevant advertisements.
A. Types of Cookies We Use
• Essential Cookies: Necessary for website functionality.
• Analytical Cookies: Help us understand website traffic and usage.
• Marketing Cookies: Used to deliver relevant ads.
You can manage cookie preferences via your browser settings.
7. How We Share Your Personal Data
We do not sell your personal data. However, we may share your data with:
• Service providers: Including payment processors, hosting providers, and email marketing platforms.
• Legal authorities: If required by law or in response to legal requests.
• Business transfers: If we merge, sell, or transfer assets, your data may be transferred as part of the business transaction.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no online transmission is 100% secure. If you believe your data has been compromised, please contact us immediately.
9. Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. The retention periods are:
• Coaching records: Retained for up to 6 years for legal and tax purposes.
• Marketing data: Retained until you unsubscribe.
• Website analytics: Retained for up to 2 years.
10. Your Data Protection Rights
Under the UK GDPR and EU GDPR, you have the following rights:
• Right to access: Request a copy of your personal data.
• Right to rectification: Correct inaccurate or incomplete data.
• Right to erasure (“right to be forgotten”): Request deletion of your data.
• Right to restrict processing: Limit how we process your data.
• Right to data portability: Obtain and reuse your data across different services.
• Right to object: Object to data processing, especially for marketing.
• Right to withdraw consent: Withdraw consent at any time if processing is based on consent.
• Right to lodge a complaint: File a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk
To exercise any of these rights, contact us via the website contact page.
11. International Data Transfers
We store and process data within the UK and the EU. If we transfer data outside the UK or EU, we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs), to protect your data.
12. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page, and significant changes will be notified via email.
13. Contact Us
If you have questions about this Privacy Policy, please contact us:
Momentum Coaching
Website contact page: www.momentum-coaching.co.uk
⸻
Frequently Asked Questions (FAQs)
1. What is GDPR, and how does it protect my data?
The General Data Protection Regulation (GDPR) is a law that gives individuals more control over their personal data. It ensures transparency, security, and accountability in how companies handle your information.
2. Do you sell my personal information?
No, we do not sell or rent your personal data to third parties.
3. How can I opt out of marketing emails?
You can unsubscribe from our marketing emails by clicking the “unsubscribe” link in any email or contacting us directly.
4. How long do you keep my data?
We retain your data based on legal and operational requirements. Marketing data is stored until you opt out, while financial records are retained for up to 6 years.
5. How do you protect my data?
We use encryption, access controls, and secure servers to protect your data. However, no online system is completely secure, so we encourage safe online practices.
6. Can I request a copy of my data?
Yes, you can request a copy of your personal data by contacting us. We will provide it within 30 days.
7. What happens if there’s a data breach?
If we experience a data breach that affects your personal data, we will notify you and the relevant authorities in compliance with GDPR regulations.